Standard Return Policy
Your satisfaction is what counts at Bunkbedbuy.com. If you are not satisfied with your purchase, we will accept your return or exchange on most brands within 30 days of receipt of your purchase. Please note that certain items are considered special orders by the manufacturer and these products may not be returnable. Return shipping is the responsibility of the customer! While we offer free shipping for most of our products, the original shipping charges and handling fees for the returned item(s) will be deducted from the refund. In addition, there may be a restocking fee which will be deducted from your refund should you wish to make a return. If the item is refused and returned to the manufacturer, any return freight costs will also be deducted from the refund. Please contact us Toll-Free at 1-800-570-9515 for further details.
All cancelled orders will be confirmed by Bunkbedbuy.com in email. If you have not received a confirmation, your order has not been cancelled. Orders that have been shipped cannot be cancelled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred as detailed above. Any order that is refused or returned because the customer does not like the product, no longer wants the product, or believed the order was cancelled is considered a ‘buyer’s remorse return and credit will be issued as detailed above. All credits for returned items will be processed once the products are returned to the distribution center. If you have any questions regarding our return policy before or after placing an order, please contact our customer service department at Toll-Free 800-673-9402.