All products sold by BunkBedBuy.com are warranted by their manufacturers against material or construction defects for a limited time after purchase. This warranty information can be found on the product's page on our sites or will be bundled with the product itself when ordered. The time span of the warranty will vary from manufacturer to manufacturer; as the original owner of a new product from Bunk Bed Buy you can expect coverage on your purchase ranging from months, years, or even lifetime of the product.
Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase and shopping experience. If you need to return or exchange the item, please contact us within 3 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. This product is subject to a restocking fee if returned for reasons other than damage. A credit will be issued upon proof of return shipping and Vendor inspection of the item less any restock fee. Return shipping costs, and shipping costs included in the product price like "Free" Shipping. Products that were Customized orders, assembled, modified or excluded for return by manufacturers cannot be returned.
Freight Delivery (FREE Shipping)
The price listed on the product information screen you ordered is the price you will pay. Shipping is FREE unless otherwise stated or you have requested additional delivery services. There will be no surprises, we want to make shopping online at BunkBedBuy.com as easy and convenient for you as possible!
Your Bunk Bed will ship using Freight delivery(Curbside Delivery) which means your product will be shipped and arrive via a large truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers (UPS, FedEx). Curbside Freight Delivery is the standard shipping method for items that are too large or heavy for shipment with normal package carriers. These deliveries require someone to be present during delivery and are made during normal business hours. The carrier will call you in advance to schedule a convenient delivery time.
What you should know:
- Your order will arrive approximately 5-7 business days from the shipping date.
- The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window.
- Deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m.
- Curbside deliveries are made to the driveway outside the house.
- The delivery agent may require assistance for bulkier items.
- Transporting the item into the home or other area is the customer's responsibility. Individual drivers may provide some assistance, but we cannot guarantee this additional service.
- Delivery agents may or may not be equipped to dispose of packaging materials.
- Please note the street of access must be at least 10 feet wide with an overhead clearance of at least 14 feet. If the street is smaller than this, additional handling charges may apply. Contact our Customer Care Center about availability/pricing for additional services.
What to do upon Delivery:
- Most important is to inspect the package at the time of delivery and before you sign the carrier’s delivery receipt.
- Are all pieces accounted for?
- It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If a box is missing, you may accept the delivered pieces, make a note of the shortage on the delivery receipt, and contact our Customer Care Center to locate the missing item(s).
- Are the boxes or product(s) damaged?
MOST IMPORTANT DO NOT REFUSE DELIVERY!!!
If only part of an item is damaged, accept the order, record the damages on the carrier’s delivery receipt, and contact us. We will replace any damaged pieces and have them shipped to you promptly and free of charge(UPS,FedEx) Once you have signed the delivery receipt, including any notation of damage, make sure to ask the freight carrier for a copy of the delivery receipt. Also, record the freight company's name and trailer number so we may track the order back to our vendor or warehouse.
If you discover damages after the delivery is complete, please contact our Customer Care Center within 24 hours so that we may resolve the situation immediately.
